About
As an IT interim manager, I've to evaluate multiple sources of data and feedback - both within the IT team and from external stakeholders. I've got a deep sense of responsibility towards my users and take pride in identifying solutions that make their lives easier.
Interim Manager & Freelancer.
sustainable, fast and precise IT-Services
- Birthday: 18 Sep 1995
- Website: www.interim-grabow.ski
- Phone: +49 (0) 40 607 762 940
- City: Hamburg, GER
- Age: 28
- Email: hallo@interim-grabow.ski
- Freelance: Available
I've grown into the role of an IT Manager through a balance of education, preparation and hands-on experience. 5+ years of experience in leading positions of several IT departments make me one of the best choices you can make in order to get your IT department out of trouble or accelerate your business with digitalization projects.
Facts
"Change is the only constant", said Heraclitus.
Happy Clients in germany
Projects within 10 years
Hours Of Support as former IT-Supporter
Hard Workers with my direct partners
Skills
Thanks to my extensive experience, I can draw on a broad skillset
Resume
For the complete and detailed resume please contact me via email. :-)
Sumary
Vijay Grabowski
Innovative and deadline-driven Interim Manager with 5+ years of experience leading sales- and IT departments trough changes to higher levels of performance.
- Born and raised in Hamburg, Germany
- +49 (0) 40 - 607762940
- hallo@interim-grabow.ski
Education
ITIL 4 Foundation Certification
2020
PeopleCert, remote, GER
IHK - Instructor exam
2020
Grone school / Handelskammer Hamburg, Hamburg, GER
Instructor examination in accordance with the Instructor Aptitude Ordinance
IT-Systems sales and management professional
2015 - 2018
Vocational school BS28 City Nord, Hamburg, GER
Final project: Conception and realization of a GoBD-compliant cash register network system for a textile retailer with over 2000 branches
Professional Experience
Head of Information Technology Operations
2021 - 2023
Medical supplies sector, Hamburg, GER
- Planning and group-wide implementation of an AI-supported ITSM system with a total of 38 agents distributed across 12 agent groups for 2500 service recipients/users. Reduction in workload through partial automation of over 30% per request
- Group-wide O365 rollout incl. migration from SharePoint on-premise and Exchange on-premise to SharePoint Online and Exchange Online
- Introduction of a uniform hardware setup structure using dedicated PXE servers at several locations. Savings in workload per request of over 95% compared to the previous year
- Increase in the first-shot rate of 1st-level-support by over 90% through a redistribution of competencies across all service levels of all service levels. More time created for critical incidents, more complex service requests and internal process optimization of 2nd and 3rd level support
- And much more! Request my detailed resume today!
Information Technology Operations Team Lead
2019 - 2021
Hearing aid industry, Hamburg, GER
- Rollout of Cisco Meraki network components for 450 specialist stores in Germany Increase in the proportion of managed network components in the field from 5% to 100%
- Replacement of 1800 computers with 1800 AiO devices for all specialist stores. Increase in computing power and thus loading speeds by 100-150%. Reduction in energy consumption per workstation by around 40%
- Technical integration of 100+ specialist stores in Germany following company merger
- Expansion of the team by 2 additional part-time employees for hardware setup, support and logistics
- and much more! Request my detailed resume today!
And much more! Request my detailed resume and availability now!
Services
Thanks to my wide range of education, experience and contacts, I can offer you a wide variety of services at the best conditions.
Interim management
is a temporary type of business management in which temporary managers, so-called interim managers, take responsibility for the results of their work in a line position or in projects. They leave the company or the occupied position as soon as the problem has been solved or the project has been completed. Interim managers are often deployed in crisis management or to restructure a part of a company. Other areas of application include bridging personnel shortfalls or other types of vacancies.
Project management
A project is a temporary effort to create added value through unique products, services and processes.Some projects are designed to solve problems quickly. Others require longer periods of time to achieve results that don't require significant improvements outside of projected maintenance - such as public highways.Of course, some projects will be a mix of both.This applies to everything from new software development to disaster relief planning. Overall, a project is a well-planned endeavor that follows a life cycle with a clear beginning and end. Project managers are responsible for leading a project and ensuring that the project team achieves its goals.
Sales management
Sales managers are responsible for managing a sales and distribution department in a company. They ensure that turnover and sales figures increase continuously. Sales managers can also be involved in customer relationship management and the acquisition of new customers. The exact job description of sales managers is defined by the respective company. The job descriptions are therefore at least as varied as the areas of responsibility.
Technical integration
Integration in information technology refers to the process of connecting different IT systems and applications to enable seamless and effective communication between them. There are three types of integration in IT: data integration, functional integration and business process integration.
IT support
IT support is a service that helps to resolve hardware or software problems. It uses tools such as ticket systems or call centers to assist users. The IT support is often organized hierarchically into three levels. Thanks to my extensive experience, I am one of the best IT supporters in northern Germany.
Digital signage
Digital signage is the use of digital media content in advertising and information systems. It can be used in various application areas such as retail, restaurants, education, hotels, waiting rooms and more. Together with our partners, we are able to customize solutions specifically to your needs. We can design and manufacture OLED screens, NEON-style LED advertisements individually for you. There are absolutely no limits to your imagination here.
Testimonials
Precision, performance and sustainability are my top priorities. My customers benefit from this first and foremost.
Mr. Grabowski is a candidate who may only be found once among hundreds of candidates.
Daniel
CEO & Founder
After Mr. Grabowski rebuilt our network and installed a new tax office compliant cash register, he also saved my data and thus my life!
Nash
Gastronomer
Without him, we would never have been able to open so quickly!
Mesut
Store Owner
Thank you very much for your professional, reliable and fast support! We can rely on you. We will be in touch again.
Marcel
CEO & Founder
He was held in high esteem by everyone for his consistently friendly and even-tempered nature. appreciated.He was always helpful, courteous and, if necessary, put personal interests aside. His conduct towards superiors, colleagues and customers was exemplary and loyal without exception.
Ralf
HR Director
Contact
Reach out to out to me via email or call me. Line is open Mo - Thu 08:00 a.m. - 05:00 p.m. ; Fr 08:00 a.m. - 02:00 p.m. CET.
Location:
Hamburg, Germany
Email:
hallo@interim-grabow.ski
Call:
+49 (0) 40 607762940