Greg the IT Guy

Help Desk Support Specialist – Cybersecurity

About

Motivated. Adaptable. Self Starter.

With over two decades immersed in the world of IT and cybersecurity, I pride myself on my meticulous attention to detail and proven expertise. From architecting comprehensive cybersecurity solutions for businesses to personally building a state-of-the-art home cybersecurity lab, my journey has been a testament to my dedication to safeguarding digital assets.

Having been at the forefront of both managerial and technical roles, I bring a unique blend of technical aptitude, problem-solving prowess, and leadership skills.

Whether I’m dissecting the latest cyber threats, or crafting strategies to bolster security infrastructure, my objective remains consistent: to ensure the digital realm is a safe and secure space for businesses and individuals alike.

As I continue to hone my skills – from Python programming to Linux OS, my commitment to growth is unwavering. Eager to learn more about my work or collaborate? Contact me below. Let’s secure the future, together!

Experience
Learn More About Me

Professional Overview

IT Specialist/Co-Owner | BDM Inc  | Reno, NV
  • Expertise in designing, implementing and maintaining security measures that protect computer systems, networks, and data from cyber attacks
  • Responsible for troubleshooting technical issues and providing technical support to users
  • Perform regular backups and disaster recovery operations to protect company and customer data
  • Keep up to date with the latest security threats and vulnerabilities and implement measures to protect against them
  • Achieved 99.999% system uptime for critical production systems over a 12-month period
Project Manager/Co-Owner | LOA Solutions  | Reno, NV
  • Strong communication and interpersonal skills to effectively collaborate with employees, and clients to explain technical issues and security risks
  • Prepare and complete documents, forms, and reports with accuracy and aligned with company guidelines, maintain a 100% on-time completion rate for all paperwork related tasks
  • Contribute to company growth by retaining customers and driving referrals for new business opportunities
  • Delivered solutions and service to all customers through a team-oriented approach, collaborated with 1-5 team members and 3rd party agents per contract
Network Admin/Assistant Manager | BOC  | Reno, NV
  • Designed Detailed Communication, Collaboration, and Workflow Tracking System Through Microsoft Exchange and a Virtual VPN Utilizing Smart Phones and Notebook Computers
  • Proficient in setting up, configuring, and maintaining complex network systems, including routers, and switches. Experienced in implementing network security protocols to protect company data and assets. Implemented 100% of the network for the company
  • Identifying and resolving complex technical issues related to network systems. Proven ability to troubleshoot network-related problems and provide quick solutions to minimize downtime and maintain business continuity
  • Highly skilled and knowledgeable in the design, installation, maintenance, troubleshooting and monitoring of surveillance systems
Skills
Work History

Skills

I’ve Learned Over My Career

IT Specialist Skills

Troubleshooting
I am committed to providing excellent customer service and resolving issues as quickly and efficiently as possible.
TCP/IP
I have a deep understanding of the TCP/IP protocol suite and its components.
Linux and SQL
I am able to troubleshoot and resolve Linux and SQL-related issues.
Python
I am able to use Python to analyze and visualize data.
Networking
I am able to troubleshoot and resolve network issues.
Data Analysis
I am able to extract insights from complex data sets to identify trends and patterns.
Tech Support
I am able to provide clear and concise instructions to users to help them resolve technical issues.
Help Desk
I am able to troubleshoot and resolve complex technical problems.
System Admin
I am able to troubleshoot and resolve system administration problems.

Cybersecurity Skills

Cybersecurity
I have a deep understanding of cybersecurity concepts, tools, and technologies.
Historical Attacks
I am able to develop and implement security controls to mitigate the risks posed by known historical attacks.
Network Security
I am able to troubleshoot and resolve network security incidents.
NIST Cybersecurity Framework (CSF)
I am able to apply NIST frameworks and standards to improve the security posture of organizations.
Identify Threats
I am able to quickly and accurately triage and prioritize threats based on their risk and impact.
Security Frameworks
I am able to use security frameworks to guide incident response and threat hunting activities.
Respond to Threats
I have a deep understanding of the latest threat intelligence and best practices for incident response.
SIEM Tools
I am able to use SIEM tools to collect, analyze, and monitor security data from across the organization.

Management Skills

Communication
I am a clear and concise communicator, able to effectively communicate complex technical concepts to both technical and non-technical audiences.
Managing
I build and motivate high-performing teams by creating a positive and supportive work environment.
Adaptibility
I am able to remain calm and collected under pressure and adapt my approach accordingly.
Team Work
I am able to delegate tasks and empower team members to succeed.
Training
I am able to provide clear and concise instructions, and I am able to answer questions in a way that is easy to understand.
Self Starter
I am able to work under pressure and meet deadlines, even when faced with challenges.
Negotiation
I am able to build rapport and trust with others, which is essential for successful negotiations.
Leadership
I am a visionary leader who is able to inspire and motivate others to achieve their goals.

Certifications

CompTIA A+ Certified

Earners of the CompTIA A+ certification are proven problem solvers who are able to perform critical IT support tasks including device configuration, data backup and recovery, and operating system configuration. CompTIA A+ certified professionals have demonstrated baseline security skills for IT support roles and are able to detect and remove malware, address privacy concerns, and troubleshoot core service challenges.

CompTIA IT Fundamentals (ITF+) Certified

Earners of the CompTIA ITF+ certification have the knowledge and skills required to identify and explain the basics of computing, IT infrastructure, application and software, software development, database fundamentals, and security. These IT candidates have demonstrated the ability to install software, establish basic network connectivity, and identify and prevent basic security risks.

Google Technical Support Fundamentals

I learned about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT.
● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting

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Contact

LET’S TALK.

Let me help you take your business to the next level. Contact me today.

Greg Wilson

Your IT Guy